IMPORTANT NOTE ON RETURNING PERFUMES
Please check your perfume orders carefully, as used or opened perfumes CANNOT be returned under any circumstances.
- DUE TO HEALTH CONCERNS, THERE WILL BE ABSOLUTELY NO RETURNS, REFUNDS, OR EXCHANGES ON ALL SKINCARE PERFUMES AND COSMETIC ITEMS if THE ITEM HAS BEEN OPENED OR USED.
- We regret that we cannot accept returns or issue any credit on merchandise that has been opened and/or partially used. This also includes opening the plastic cellophane wrapping of the perfume/cologne box.
- To ensure a timely refund to your account, please return the item as soon as you decide that you do not want the product in its original condition.
- Any shipping cost you incur to return the product to us will not be refunded.
- Please note that we try to be as accurate as possible with photos but do not always have pictures of individual sizes, body lotions, shower gels, gift sets, etc. We may not always have accurate photo representations of products and may have shown a generic picture to indicate a line of products. Never order based on the picture shown, only order based on the description.
- Special Offers, Coupons, and Voucher orders are non-exchangeable and non-refundable. Due to various cost factors and operational issues involved we cannot apply the return policy for such orders.
DAMAGED OR MISSING ITEMS/WRONG SHIPMENT
Claims for damaged items or discrepancies (for example: missing items in your order, or wrong shipment) must be submitted within 48 hours of order receipt by contacting Customer Service on our Facebook page. Please retain all packaging material in case an inspection is necessary.
REFUND POLICY
Refunds will be done only through the Original Mode of Payment.
REFUNDS
It may take up to 30 business days to process the return and issue a refund. We will notify you via email once your return and refund has been processed. Please note that your financial institution may take approximately one billing cycle to post your refund. If you have any questions about your return, please contact Customer Service via email: [email protected]. In some cases, the tracking number for the package you return to us may be required to receive your refund.
Please note the amount refunded for returned items excludes discounts/coupons, meaning you will be refunded only for the amount you were charged.
HOW DO I RETURN AN ITEM
You MUST contact Customer Service first to receive a return authorization. E-mail us – [email protected] before shipping your package back. If emailing please specify your order number, first and last name, the item and reason for the return, and whether the product has been opened and/or used.
Please follow the simple steps below:
- Contact scentitbd.com Customer Service at [email protected] to receive return instructions, and return mailing address. Print the return mailing address, your name, address, phone number, order number, and reason for the return.
- Please use sturdy packaging to prevent damage in transit. Return the package to us using the delivery service of your choice. You will be notified by e-mail once your return has been processed. Please ensure you keep a record of the tracking number for the package you are returning to us, as it may be required to receive the refund.
We will issue a refund to your credit card for the price of the item you return. It can take up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
CHANGE MODIFY / CANCEL ORDERS
scentitbd.com makes every effort to ship orders out as quickly as possible. If you need to cancel your order or change information within your existing order, please contact us as soon as possible via email – [email protected]. There is no guarantee that we will be able to change/modify or cancel your order once it has been placed.
Before you place your order, you can review all of your order’s information including product sizes and quantities, contact information, total and billing, and shipping information.
Please check the information carefully before placing the order. If you would like to change/modify or cancel your order we may be able to accommodate your request provided your order has not been sent to our warehouse for fulfillment or shipped.
If your order is unable to be modified or canceled and you do not wish to keep the items, you will have to refuse the delivery of the order. Once it is returned to our warehouse and confirmed, we will issue a refund to your credit card.